• Temporary Playcare is available for children ages 6 months to 6 years.
• Reserve one or two continuous hours per day, up to 12 hours per child, per week.
• Parents and caregivers stay on the ALEOLI premises for the entire session. Leaving the property while your child is in Playcare is never permitted.

• Please label all personal belongings clearly with your child's name.
• Bring only what your child needs. We ask that toys or valuable personal items stay home, since they can be lost, damaged, or shared with other children.
• Children should arrive with a clean diaper and ready to join in.

• All Playcare sessions are reserved in advance through our website or app.
• Reservations depend on availability, room capacity, and staffing ratios, so walk ins cannot be guaranteed.
• Please review our cancellation, late cancellation, and no show policies before booking.

A signed liability waiver is required for every child before joining Playcare.

By booking a session, you agree to follow our Playcare policies and team instructions, the same guidelines that help us keep every visit safe, consistent, and positive for every child and family.

• At check in, you will receive a pager to keep with you at all times while your child is in Playcare.
• If we page you, please return to Playcare within 5 minutes to attend to your child.
• Before you step away from check in, please make sure our team has your correct contact information.

• Playcare is a drop off service. Parents and caregivers do not stay inside the playroom during the reservation.
• On a first visit, or when it truly helps, one parent may walk their child in and stay up to 5 minutes before stepping outside so our team can help them settle in.

You are always welcome to check on your child from our designated check in area. To protect the calm of the room, parents do not pass the check in point or enter the playroom.

• Reservations are available for one or two continuous hours.
• Reserved time cannot be split, paused, transferred, or used at separate times during the day.
• Once your child leaves the playroom, the session is complete, even if time remains. Reentry during the same reservation is not available.
• Please plan to return before your reservation ends. Extra time is never guaranteed and depends on staffing, availability, and room capacity.

Our trained team provides a safe, supervised, and engaging environment with age appropriate activities.

Admission always depends on room capacity and our staff to child ratios. Additional children cannot be added to a reservation without booking in advance.

Our Playcare team does not change diapers, assist with the bathroom, or feed children. When paged, parents and caregivers return to handle these moments themselves, including:

• Diaper changes
• Bathroom assistance
• Feeding
• Injuries or accidents
• Excessive crying
• Vomiting
• Signs of illness
• Any other personal or medical need

• Children need to be able to take part safely in the Playcare environment.
• We may page you if your child shows repeated unsafe behavior, such as hitting, biting, pushing, throwing objects, or trying to leave the supervised area.
• If the behavior continues or raises a safety concern, we may need to end the session early.

Crying is normal and expected, especially during a first or second visit, while children get familiar with the room, our nannies, and the drop off routine.

Even after your child has settled in, crying can still happen because of a change in routine, nap time approaching, hunger, tiredness, separation anxiety, discomfort, illness, or another factor tied to their day.

Scheduling Playcare when your child is rested, fed, and comfortable helps. Please share any changes in their routine or needs with our team at check in.

Our nannies will always do their best to comfort, calm, and redirect your child. If crying is intense or continuous and we are not able to settle them within 10 minutes, we will page you and the session will end.

We are not able to welcome children showing signs of illness into Playcare, including but not limited to:

• Fever
• Vomiting or diarrhea
• Excessive mucus or a runny nose
• Persistent coughing
• Unusual tiredness or discomfort
• A contagious rash
• Any other symptoms that may point to illness

If your child vomits or shows signs of illness during a session, we will page you right away and ask you to pick them up. The session will end at that time.